Book Service

Privacy Policy

Updated December 17, 2024
This Privacy Policy describes how Equenele collects, uses, and protects your personal information when you use our website and services.

Information We Collect

We collect information you provide directly when using our services:

 

  • Contact information (name, email address, phone number)
  • Show and event details (location, dates, horse counts)
  • Service preferences and special requests
  • Communication history when you contact us

 

We also automatically collect:

 

  • Device information (browser type, operating system)
  • Usage data (pages visited, time spent on site)
  • IP address for security and analytics purposes

We use your information to:

 

  • Process and fulfill your service requests
  • Communicate with you about your bookings and services
  • Send confirmations, updates, and service-related notifications
  • Improve our website and services based on feedback
  • Respond to your questions and provide customer support
  • Comply with legal obligations

 

We do not use your information for automated decision-making or profiling.

We share your information only when necessary:

 

  • Service Delivery: With our team members who provide your requested services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger or acquisition

 

We never sell, rent, or trade your personal information to third parties for marketing purposes.

We take reasonable measures to protect your information:

  • All data transmission is encrypted using HTTPS
  • Access to personal information is limited to authorized personnel
  • We regularly review our security practices

 

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Generally, we keep service-related records for 7 years for business and legal compliance purposes. You may request deletion of your data at any time by contacting us.

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Ask us to correct inaccurate information
  • Deletion: Request that we delete your personal information
  • Objection: Object to certain processing of your information
  • Portability: Receive your data in a portable format

 

To exercise any of these rights, please contact us at darioequineservices@gmail.com.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

Our website uses only essential cookies necessary for basic functionality. We do not use:

 

  • Tracking cookies
  • Third-party advertising cookies
  • Social media tracking pixels

 

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the “Updated” date at the top. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Email: darioequineservices@gmail.com

Website: Contact Form

 

We typically respond to inquiries within 2 business days.

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